Frequently Asked Questions




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FAQS for your trip to Cuba

1.Do I need a pasaport to travel to Cuba?

2.Do I need a visa to travel to Cuba?


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Frequently Asked Questions

1. Do I need a passport to travel to Cuba?

Yes, no matter your nationality, you will need a passport that is valid for at least 6 months after your arrival in Cuba.

2. Do I need a visa to travel to Cuba?

All visitors must have a valid passport issued in their name with the corresponding visa or "tourist card" issued by the consular offices of Cuba in their respective countries. The "tourist card" may be issued by travel agencies authorized to issue these documents.

There are two types of tourist visas: Individual and Group.

Business executives, journalists and those who do not come as tourists must apply for a special visa at Cuban consulates.

Passports do not allow U.S. residents to enter the country.

Cuban citizens living in Cuba or other countries do not require visas to enter the country.

3. Do I have to pay any tax to leave Cuba?

Yes, you have to pay an airport tax of 25 CUC.

4. What are the main customs laws that I must know before my trip to Cuba?

Before traveling to Cuba, you should know some of the customs regulations, such as the prohibited entry of explosives, firearms, pornographic magazines, VHS or DVD VCRs, irons and microwave ovens.The following items are tax-exempt: two bottles of liquor, a carton of cigarettes and personal use items, as well as jewelry, photography and video cameras, typewriter, sporting goods, fishing gear, etc. You can import up to 10 kg of medicine duty-free, provided it is in its original container. For more information, visit:

5. Can I use credit cards in Cuba?

Most service establishments (hotels, restaurants, and bars) accept Visa and Mastercard, but not those issued by U.S. banks. However, always carry cash for cases in which there are not cash registers.

6. What kind of exchange or payment may be used for expenditures in Cuba?

The currency of Cuba is the Cuban peso (CUC).
Practically any international currency will have to be changed to CUC at currency exchange centers located throughout the country. International currencies have taxes upon exchange. The CUC is usually accepted in all tourist service locations.
To change currency from other countries to CUC is recommended to use ATMs. You can use debit credit cards which will give CUC currency with the best available exchange rate for you.

7. Is Cuba a safe place?

Absolutely. Cuba is one of the safest countries in the world, with a very low rate of violent crime. On the island, tourists are treated with respect by the local population and are fascinated by the hospitality of its people. However, you should take normal safety precautions: do not carry more money than necessary in your wallet, do not leave your belongings unattended, stay away from tour guides who are not professionals and are often unaware of Cuban history and culture and lure tourists. In major cities, you can find international clinics with 24-hour service. Health insurance is available. No vaccinations are required to come to Cuba.

8. Electricity

Electricity in most residences, businesses, offices and hotels is 110 V / 60 Hz, although some facilities already have 220 V / 60 Hz. Power outlets are flat pins, but you can use converters.

9. How I can communicate by telephone in Cuba?

Telephone calls to any city in the world can be made from any International Call Center. There is also a pre-paid phone card service offering the opportunity to call any city in Cuba as well as the rest of the world. You can travel with your cell phone, but you must have the following technical characteristics for it to work in Cuba: Standard GSM (European standard), in the 900 MHz band or TDMA Standard (American standard), in the 800 MHz band . Check with your cellphone company, rent a phone or connect with the company CCOM at its office in the airport or on 3rd Street. A No. 9402 e / 94 and 96, Miramar, Playa, telephone (53 7) 204-1640. You can also contact the company CUBACEL at its office at the airport or at 28 No. 510 / 5th. and 7th., Miramar, Playa, telephone (53 7) 880-2222.To make calls within Cuba, dial 53, then the city code followed by the desired number. To call directly from Cuba to any country in the world, you must first dial 119 followed by the country code, city code and the number. To make calls via the operator, dial 09, and tell the operator the country, city and number. For domestic calls, you must dial 0 and followed by the area code and desired number.

10. What kind of clothing and accessories are recommend in Cuba for tourists?

Mainly thin and casual clothing in light colors for the warm temperatures of the island is recommended. Cotton fabric is best. We suggest including something formal and elegant for visits to nightclubs and restaurants that require more formality.
If you choose to make your trip in the cooler months (December to February), also bring a light jacket.
Do not forget your bathing suit and sunglasses for the beach as well as insect repellent and sunscreen.